General terms and conditions of sale

Version applicable from 16 April 2026

Preamble

These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") govern the contractual relations between Zendure DE GmbH (hereinafter referred to as "Zendure" or "the Seller") and any individual of legal age acting as a consumer (hereinafter referred to as "the Customer" or "the Buyer") in the context of purchasing products marketed on the website zendure.com (hereinafter referred to as "the Site").

These GTC are intended to define the rights and obligations of the parties in the context of the online sale of products by Zendure to the Customer.

The Customer acknowledges having read these GTC prior to placing their order and accepts them without reservation. Validation of the order by the Customer constitutes irrevocable acceptance of these GTC.

Zendure reserves the right to modify these GTC at any time. Modifications shall apply to orders placed after their entry into force.

Article 1 – Identity of the Seller

Zendure DE GmbH
Company governed by German law, registered with the Düsseldorf Trade Register
Registered office: Rheinallee 1, 40549 Düsseldorf, Germany
E-mail: support@zendure.com

Article 2 – Scope of Application

These GTC apply, without restriction or reservation, to all sales of products offered by Zendure on the Site to consumers residing in France, Germany, the Netherlands, and Belgium.

Zendure reserves the right to adapt or modify these GTC at any time. In the event of modification, the applicable GTC are those in force on the date of the order.

Article 3 – Products

3.1 Essential characteristics

The essential characteristics of the products offered for sale (including batteries, inverters, solar panels, accessories) are presented on the Site, including:

  • Product name

  • Technical specifications

  • Compatibility with other products

  • Any applicable certifications (including UN38.3 certification for the transport of lithium batteries)

3.2 Price – Manifest error

If, due to a technical error, data entry error or system error, a manifest pricing error occurs, Zendure reserves the right to cancel the order and fully refund the Customer. The Customer will be informed without delay.

Article 4 – Price

4.1 Price including VAT

The prices of products are indicated on the Site in euros (€), including all taxes (VAT inclusive). The applicable VAT rate is that in force in the Customer's country of residence (currently 20% in France, 21% in the Netherlands and 21% in Belgium). Delivery costs are indicated separately before order validation.

The total price including all taxes and mandatory fees is communicated to the Customer before the conclusion of the contract.

4.2 Price modification

Zendure reserves the right to modify its prices at any time. Products are invoiced on the basis of the prices in force at the time the order is recorded, subject to availability.

4.3 Import taxes (outside EU)

For deliveries outside the European Union, prices are shown exclusive of tax. The Customer is responsible for any taxes and customs duties applicable in the delivery country, and assumes full responsibility for them.

Article 5 – Order

5.1 Order process

The order is placed in several steps:

  1. Product selection and addition to cart

  2. Verification of cart contents

  3. Identification or creation of a customer account

  4. Provision of delivery information

  5. Choice of delivery method and payment method

  6. Express acceptance of these GTC (check box)

  7. Final validation of the order

5.2 Order confirmation

Following validation, Zendure sends the Customer a confirmation e-mail summarizing the order details (products, prices, delivery costs, delivery address). The sales contract is formed upon receipt of this confirmation e-mail.

5.3 Data retention

Zendure retains order information for as long as necessary for its management and in compliance with legal retention obligations.

Article 6 – Payment

6.1 Accepted payment methods

The Customer may pay for their order using the following methods:

  • Credit card (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay

  • Klarna (invoice payment, instalment payment, direct debit)

6.2 Payment security

Payments are secured using encryption protocols compliant with current standards (SSL/TLS). Zendure does not have access to the Customer's banking data, which is processed directly by the payment provider.

6.3 Debit

The Customer's account is debited at the time the order is shipped, unless otherwise stated in the specific terms of the offer.

6.4 Non-payment

In the event of payment refusal, Zendure reserves the right to suspend or cancel the order.

Article 7 – Delivery

7.1 Delivery costs and times

Delivery costs and times are indicated on the Site before order validation. Delivery times run from the date of order confirmation by Zendure.

The Customer is informed of the date or period within which the Seller undertakes to deliver the goods.

7.2 Delivery methods

Delivery is carried out:

  • By carrier (for bulky products such as solar panels)

  • By postal service (for accessories and small equipment)

7.3 Transfer of risk

The risk of loss or damage to the products passes to the Customer when the Customer (or a third party designated by them) takes physical possession of the goods.

7.4 Receipt – Reservations

Upon receipt, the Customer must check the apparent condition of the products. In the event of an anomaly (missing, damaged, non-conforming product), the Customer must:

  • Make precise reservations on the carrier's delivery note

  • Confirm these reservations to Zendure by e-mail within 3 working days of delivery

7.5 Delivery delay

In the event of failure to meet the delivery date or period, the Customer may, after instructing Zendure to perform within a reasonable additional period, cancel the order in accordance with applicable consumer protection laws.

Article 8 – Right of withdrawal

8.1 14-day period

The Customer has a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to provide reasons or pay penalties, in accordance with EU Directive 2011/83/EU and applicable national laws.

Extension to 30 days: Zendure offers the Customer an extended withdrawal period of thirty (30) days from receipt of the product.

8.2 How to exercise the right

The Customer may exercise their right of withdrawal by:

  • Using the standard withdrawal form (annexed hereto)

  • Sending an unambiguous declaration to the e-mail address: support@zendure.com

8.3 Standard withdrawal form

(To the attention of Zendure DE GmbH, Rheinallee 1, 40549 Düsseldorf, Germany, support@zendure.com)

I/we hereby notify you of my/our withdrawal from the contract for the sale of the goods below:

  • Ordered on: ………………… / received on: …………………

  • Customer name: …………………

  • Customer address: …………………

  • Customer signature (only for paper notification): …………………

  • Date: …………………

8.4 Effects of withdrawal

In the event of withdrawal, Zendure reimburses all sums paid (product price + standard delivery costs) within a maximum of fourteen (14) days from the date on which Zendure is informed of the Customer's decision to withdraw.

8.5 Return costs

The direct costs of returning the products are borne by the Customer.

8.6 Condition of returned products

Products must be returned complete and in perfect resalable condition (in their original packaging, with accessories and instructions). If the product is depreciated due to handling other than that necessary to establish the nature, characteristics and proper functioning of the product, the Customer may be held liable for such depreciation.

8.7 Exceptions to the right of withdrawal

The right of withdrawal cannot be exercised for:

  • Sealed products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection

  • Products that, after delivery, are inseparably mixed with other items

Article 9 – Guarantees

9.1 Commercial guarantees

Any commercial guarantees offered by Zendure (duration, scope, conditions, and exclusions) are detailed on our dedicated page: Zendure Warranty Policy. This page forms an integral part of these GTC.

Legal guarantees: In addition to any commercial guarantees, the Customer benefits from legal guarantees of conformity and against hidden defects under the laws of their country of residence (e.g., 2-year legal guarantee of conformity in France, the Netherlands and Belgium). These legal guarantees apply independently of any commercial guarantee offered by Zendure.

Article 10 – Intellectual Property

All elements of the Site (texts, images, logos, videos, databases, source codes) are the exclusive property of Zendure or its licensors. Any reproduction, representation, modification, publication, adaptation, in whole or in part, of the elements of the Site, by any means or process whatsoever, is prohibited without the prior written consent of Zendure.

Article 11 – Personal Data Protection

Information collected during the ordering process is subject to computer processing for order management and customer relations. In accordance with the General Data Protection Regulation (GDPR) and applicable national laws, the Customer has the right to access, rectify, erase, restrict, port and object to the processing of their data on legitimate grounds.

To exercise these rights, the Customer may contact Zendure at: support@zendure.com.

For more information, the Customer may consult the Privacy Policy available on the Site.

Article 12 – Mediation and Dispute Resolution

12.1 EU Online Dispute Resolution Platform

The European Commission provides an online dispute resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr/

The Customer may use this platform to resolve any dispute arising from these GTC.

12.2 National Mediation Bodies

Depending on the Customer's country of residence:



Country Mediation Body
France To be specified by Zendure
Netherlands Geschillencommissie / De Geschillencommissie (www.degeschillencommissie.nl)
Belgium Médiateur de la consommation / Consumentenombudsdienst (www.mediationconsommation.be)

12.3 No obligation to participate

Zendure is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board, with the exception of the bodies listed above.

Article 13 – Applicable Law – Disputes

These GTC are governed by the law of the Customer's country of residence (France, the Netherlands or Belgium), to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

For consumer Customers, this provision does not deprive the Customer of the mandatory provisions of the law of their country of habitual residence.

In the event of a dispute, the Customer may bring proceedings before the courts of their place of residence or any competent court in accordance with applicable procedural law.

Article 14 – Partial Invalidity

If one or more provisions of these GTC are held to be invalid or declared as such pursuant to any law, regulation or final decision of a competent court, the other provisions shall remain in full force and effect.

Article 15 – Evidence

The conclusion of the contract by electronic means is binding on the parties. Zendure's computerised records constitute proof of all transactions between Zendure and the Customer.

Article 16 – Language

These GTC are drafted in English. For customers in France and the French-speaking community of Belgium, a French version is available upon request. For customers in the Netherlands and the Dutch-speaking community of Belgium, a Dutch version is available upon request. In the event of any conflict between language versions, the English version shall prevail.

Article 17 – Specific Provisions by Country

17.1 For customers in France

  • VAT rate: 20%

  • Legal references: French Consumer Code, French Civil Code

  • Withdrawal period: 14 days (extended to 30 days by Zendure)

  • Return costs: borne by the Customer

  • Legal guarantee period for conformity: 2 years

17.2 For customers in the Netherlands

  • VAT rate: 21%

  • Legal references: Dutch Civil Code (Burgerlijk Wetboek)

  • Withdrawal period: 14 days (extended to 30 days by Zendure)

  • Return costs: borne by the Customer

  • Legal guarantee period: 2 years

17.3 For customers in Belgium

  • VAT rate: 21%

  • Legal references: Belgian Code of Economic Law (Code de droit économique / Wetboek van economisch recht)

  • Withdrawal period: 14 days (extended to 30 days by Zendure)

  • Return costs: borne by the Customer

Legal guarantee period: 2 years

 

17.4 For customers in Germany

  • VAT rate: 19%

  • Legal references: German Civil Code (Bürgerliches Gesetzbuch – BGB)

  • Withdrawal period: 14 days (extended to 30 days by Zendure)

  • Return costs: borne by the Customer

  • Legal guarantee period: 2 years

 

Date of last update: 16 April 2026