Warranty Policy
Many of our products include a warranty that protects your purchase of Zendure products in the event of a defect. This may include refunding your purchase or replacement of your product with a similar /equivalent or comparable item. This warranty is only available to customers who purchased their items from www.zendure.com or a marketplace or seller authorized by Zendure. Our friendly and responsive support team is happy to assist you with your warranty-related inquiries. Please contact us for more information.
Warranty Period
The warranty period is upto 3 years starts on the date of the item is purchased from zendure.com or an authorized retailer.
Zendure also provides other special warranty period, please review your product's documentation for information about the duration of warranty protection.
- SuperBaseV/Satellite Battery/Smart Home Panel: 3 Years(Base Warranty) + 2 Years Warranty Extension*
- 400W Solar Panel/320W Solar Panel/Mobile EV Charger/All SuperBase V relative accessories: 3 Years Warranty
- SuperBasePro/SuperBase M: 2 Years(Base Warranty) + 1 Year Warranty Extension*
- 200W Solar Panel/Dustproof Bag/All SuperBase Pro and SuperBase M relative accessories: 2 Years Warranty
- Rest of Products: 2 Years Warranty
*Need to register as a Zendure App user to extend your warranty.
To verify your purchase and to better serve you, we may require information about your order (The sales receipt including date of purchase, order ID/number, and the name of the retailer) ,warranty card, and when applicable, your product's serial number.
Exclusions
(1) The warranty does not cover accidental damage, misuse, abuse, normal wear and tear, theft, or confiscation of your Zendure products.
(2) The warranty will be invalidated if the product has not been used in accordance with the product documentation, or attempted repair by anyone other than an authorized facility.
(3) The warranty is only valid for purchases made directly from www.zendure.com/zendure.ca/zendure.jp/zendure.de or purchases made through Amazon stores as following,
(5) Warranty service may not be carried out if above information is not available.
(6) This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months there after thereafter.
(7) Your warranty is non-transferable.
The Zendure Care Team will make a final determination regarding warranty service.
