Refund Policy

Cancellation

Customers can request a full refund within 24 hours after placing an order on zendure.com. Please note that we will charge a transaction fee if you apply for a refund after 12 hours of ordering.(2.6% for credit card users, 3.6% for PayPal users). If the item has already been moved to the shipping stage so we cant cancel your order at this point. For change of mind, please contact at support@zendure.com.

Return & Refund

If for any reason you are not satisfied with your purchase, you may return your product(s) to Zendure within 30 days from the date of the item was received.

Please contact us at support@zendure.com and include your name, order number and the item(s) you want to return. Our staff will reply within 1-2 business days.
Please note that we will charge a transaction fee if you apply for the refund (2.6% for credit card users, 3.6% for PayPal users).

Please note that :

•  Any returned item must be not open box product.
•  Any returned item must be returned with, product manuals, cables, and all accessories, we will not accept any returns if the product is damaged or missing in-the-box accessories.
• Shipping charges are not refundable,customer assumes all shipping charges, or any other fees associated with the transportation of the product to our facility.
• Zendure is not responsible for lost or damaged products.

After we receive the returned item, please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement.

Replacement

Zendure will replace (at Zendure's expense) any Zendure product that fails to operate during the applicable warranty period due to defect in workmanship or material, and if it was unrepairable. A replacement product assumes the remaining warranty of the original product.

Please contact us at support@zendure.com and include your name, order number and the item(s) information. Our staff will reply within 1-2 business days.

After we receive the returned item, please allow 5-7 business days to process your replacement.

How to Claim your Warranty

Step 1
Claim your warranty on any channels as below:
①　www.zendure.com
②　Email to support@zendure.com

Step 2
Please be prepared with documentation or short video as following information:
①　Order number
②　Proof of purchase
③　Serial Number
④　Video or photo of the damaged/defective product
⑤　Mailing address
⑥　Contact telephone number
⑦　Address for receiving the replacement.

Step 3
The Zendure Care Team will make a final determination regarding warranty service with RMA report.

Step 4
Delivery the item with clearly RMA number on shipping label to Zendure specified address for processing.