Shipping Policy

NOTE: There may be shipping delays due to COVID-19.

Thank you for visiting and shopping at Zendure.com. Zendure aims to offer you the best shipping options.

Starting Juauary 1st, 2022, orders placed through Zendure.com will use local warehouses for delivery, 5-7 days delivery time.

If you are placing an order outside the United States, please select another region using the language selector.

In areas where products cannot be purchased on the website, you can find online / offline purchase addresses at the following link:

https://zendure.com/pages/store-locator

General Shipping Information

  1. Free standard shipping.
  2. Express Shipping is not available for P.O. boxes and APO/FPO addresses.
  3. Shipping Time excludes time for processing your order between 1 to 3 days before shipping.
  4. Track your package via tracking platform.
  5. We will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs.
  6. If your order hasn't arrived after more than 21 days, please contact us at support@zendure.com. We recommend contacting customer support within 180 days of the purchase date.
  7. Zendure is not responsible for the loss of the package in case of using a virtual addressor incorrect address.

How will my cargo be shipped?

International Express (DHL / EMS / FEDEX / USPS, etc.) and Amazon FBA as our logistics partners to ship Zendure products. They will make certain shipping decision based on their own judgment of what will better serve our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the types of products. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment details once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@zendure.com.